Terms of Service

Agreeing to These Terms

By browsing our site, creating an account, or purchasing a product, you confirm that you have read, understood, and agree to comply with these Terms and all applicable policies included here by reference.

Overview of These Terms

This section summarizes the agreement between you and SoleFeet. These Terms cover your rights and responsibilities, the ordering process, product information, shipping terms, return conditions, limits on liability, and governing law.

Prohibited Activities

When using our website, you agree not to:

• Engage in fraudulent, illegal, or unauthorized activities.
• Provide false, inaccurate, or misleading information.
• Attempt unauthorized access to our systems, user accounts, or networks.
• Transmit malicious code, viruses, spyware, or harmful software.
• Disrupt, overload, or interfere with the website's functionality or security.
• Bypass security controls, or copy, scrape, or misuse website content without permission.

Permitted Use of Our Website

You are granted a limited, non-exclusive, non-transferable, and revocable license to use the SoleFeet website strictly for personal, non-commercial shopping purposes, including browsing products, exploring collections, using site features, and contacting customer support.

Product Descriptions & Images

We try to display product descriptions, specifications, pricing, and images as accurately as possible. However, actual colors and appearance may vary depending on your device, monitor settings, or screen display.

We do not guarantee that your device will show the exact color, material, or texture of any product. We reserve the right to correct minor typographical or visual errors.

Your Information & Responsibilities

To complete a purchase, you must provide accurate, current, and complete information, including your full name, email address, phone number, billing address, and shipping address. You are responsible for keeping this information up to date.

SoleFeet is not responsible for problems caused by incorrect information provided by the customer.

Prices & Costs

All prices on SoleFeet are listed in U.S. Dollars (USD). Applicable shipping charges are calculated and shown at checkout before you finalize your purchase.

We reserve the right to correct pricing errors or inaccuracies before an order is accepted.

Reviewing Your Order Before Checkout

Before placing an order, please carefully review all checkout details, including your product selections, shoe sizes, quantities, shipping method, shipping address, billing details, payment method, shipping charges, and total cost.

Product Availability

Stock levels can change quickly. An item in your cart or on your order may become unavailable before it is fulfilled.

If an item becomes unavailable after you place an order, SoleFeet will notify you and process any applicable refund under our refund terms.

Placing an Order

Submitting an order is an offer to purchase products from SoleFeet. All orders are subject to product availability, payment verification, security checks, operational review, and acceptance by SoleFeet.

Accepted Payment Methods

SoleFeet accepts the following credit and debit card payments:

• Visa
• Mastercard
• American Express
• Discover

All transactions are processed in USD. By submitting payment, you authorize SoleFeet and its third-party payment processors to charge your chosen payment method for the total purchase amount.

Order Acceptance & Right to Decline

After you submit an order, you may receive an order confirmation showing that we have received it. Receiving a confirmation does not necessarily mean your order has been accepted.

Your order is accepted when SoleFeet confirms that it has been approved for fulfillment or shipped, unless stated otherwise.

SoleFeet may decline, cancel, or limit any order before acceptance for reasons including, but not limited to:

• Payment authorization failure.
• Pricing or product information errors.
• Suspected fraud, unauthorized activity, or security concerns.
• Fulfillment, inventory, or logistical constraints.

If SoleFeet cancels an order after payment has been received, any amount paid for that order will be refunded under our refund procedures.

Shipping & Delivery Details

SoleFeet delivers within the United States only.

Standard Shipping

$5 (transit: 4–7 business days)

Express Shipping

$10 (transit: 1–3 business days)

Standard Total Estimate

5–9 business days including processing

Express Total Estimate

2–5 business days including processing

Order Cut-Off

5:00 PM (GMT-5)

Carriers

FedEx and DHL, where applicable

Tracking numbers are provided once your order ships.

Keeping Payment Details Secure

Your payment security matters to us. Payments are processed through secure checkout systems.

Accurate Delivery Address

Customers must provide complete and accurate shipping details.

SoleFeet is not responsible for lost, delayed, or misdelivered shipments caused by incomplete, incorrect, or outdated address details provided by the customer.

Cancelling or Changing an Order

You may request a cancellation within 24 hours of placing your order by contacting support@solefeet.com.

Cancellation requests depend on the fulfillment status of the order. If the order has already entered processing or has been shipped, cancellation may no longer be possible.

In that case, the order must be handled under our Returns & Refund Policy, where applicable.

Delivery Time Estimates & Delays

Estimated delivery times are estimates only and are not guaranteed.

Deliveries may be delayed by unforeseen events, including weather, carrier disruptions, holidays, transportation delays, or incorrect address information provided at checkout.

How We Handle Your Data

Your use of our website and the personal information you submit are governed by our Privacy Policy, which explains how we collect, use, protect, and handle your data, cookies, and communications.

Returns & Refunds

Returns are governed by our separate Returns & Refund Policy.

Return Period

30 days from the date of delivery

Restocking Fee

$0

Refund Method

Original payment method, within up to 14 days after return approval

Return Costs

The customer is responsible for return shipping on change-of-mind returns. SoleFeet covers return shipping for defective items or items sent in error by the store.

Exchanges

SoleFeet does not offer direct product exchanges.

If you need a different size, color, or style, please return the original eligible item under our Returns & Refund Policy and place a new order online.

Third-Party Services We Use

SoleFeet uses trusted third-party providers for e-commerce hosting (Shopify), payment gateways, shipping carriers (FedEx, DHL), analytics, security, and customer chat.

These providers operate under their own terms and privacy practices.

Ownership of Website Content

All content on this website, including logos, branding, trademarks, graphics, images, product descriptions, written materials, layout, and code, is the property of SoleFeet or its content suppliers and is protected by copyright and intellectual property laws.

Unauthorized copying, distribution, reproduction, or commercial misuse is strictly prohibited.

Correcting Website Information

SoleFeet may correct any errors, inaccuracies, or omissions on our website, including pricing, product descriptions, stock levels, or promotions, and may update information at any time without prior notice.

Website Access & Technical Interruptions

We aim to keep our website available at all times. However, access may occasionally be interrupted or limited because of maintenance, updates, technical failures, server issues, or emergency security measures.

We do not guarantee uninterrupted access to our site.

Limitation of Liability

To the fullest extent permitted by law, SoleFeet is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, our website, products, or services.

Where liability cannot be fully excluded by law, SoleFeet's total liability is limited to the amount paid by the customer for the relevant purchase, to the extent permitted by law.

"As Is" Website Disclaimer

Our website and products are provided on an "as is" and "as available" basis for general consumer shopping purposes.

While we aim for accuracy, SoleFeet makes no warranties, express or implied, beyond those stated in these Terms and required by applicable law.

Consumer rights that cannot be excluded remain unaffected.

If Part of These Terms Is Unenforceable

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will stay fully valid and in effect.

Governing Law & Disputes

These Terms, and any agreements or disputes arising out of or related to your use of our website or purchases, are governed by the laws of the State of Iowa, United States, without regard to conflict of law principles.

To the extent permitted by law, the state and federal courts located in Iowa have jurisdiction over disputes arising out of or relating to these Terms, your use of the website, or purchases made from SoleFeet.

Updates to These Terms

SoleFeet may update, modify, or replace any part of these Terms at any time to reflect operational, technological, or legal changes.

Updates will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after any changes means you accept those changes, to the extent permitted by law.

Key Store Information Summary

Social Media

Follow our official social media pages for new arrivals, seasonal collections, and brand announcements:

Business Information

Other Links

• About Us
• Contact Us
• FAQ
• Returns & Refund
• Shipping Policy
• Payment Policy
• Privacy Policy

Contact Information

If you have questions about these Terms of Service or your orders, please contact us: