Returns & Refund Policy

Last Updated: October 28, 2026

Return & Refund Information

At SoleFeet, your satisfaction is important to us. If you need to return an order or request a refund, we are here to help. This policy explains how to return your order, the return requirements, and when you can expect to receive your refund.

Return Window

  • 30-Day Return Period: You can request a return within 30 days of receiving your order.
  • After 30 Days: Return requests made after the 30-day period will not be accepted.

Return Eligibility & Condition

To qualify for a valid return, your item must meet the following criteria:

  • The shoes must be unworn, unwashed, and in their original condition.
  • All original tags, packaging, and shoe boxes must remain attached and intact.
  • Proof of purchase (such as your order confirmation email or receipt) must be provided.

How to Initiate a Return

  1. Email support@solefeet.com with your order number and reason for the return.
  2. Our team will review your request and provide return instructions within 1–2 business days.
  3. Pack the item securely and follow the return instructions provided by our team.

Please note: Contact us and receive return instructions before sending any item back.

Return Shipping Costs

  • Damaged, Defective, or Incorrect Items: If you receive damaged shoes, defective shoes, or an item different from what you ordered, SoleFeet will cover the return shipping cost. We will provide a prepaid return shipping label or explain how to arrange the return.
  • Change of Mind, Size, or Color: If you want to return shoes because you changed your mind, chose the wrong size, or prefer a different color or style, you are responsible for paying the return shipping cost.

Damaged or Defective Items

Please check your shoes when they arrive. If your shoes arrive damaged or defective, contact us at support@solefeet.com. Include your order details and clear photos showing the damage so we can review the issue and help you with the next steps.

Inspection & Refund Processing

  • Once your returned parcel arrives at our facility, our quality assurance team will inspect the item within 3–5 business days.
  • If approved, your refund will be processed back to your original payment method within 14 days.
  • Depending on your card issuer or bank, it may take additional time for the refunded amount to officially post to your account statement.

Business Information

  • Store Name: SoleFeet
  • Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-5)
  • Order Cut-Off Time: 5:00 PM (GMT-5)
  • Physical Address: 800 South Adams Street, Wellsburg, Iowa 50680, United States
  • Customer Support Email: support@solefeet.com

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Contact Information

If you have any questions regarding our return and refund process, please reach out to us:

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