SoleFeet

Contact Us

Last Updated: October 3, 2026

Welcome to SoleFeet

At SoleFeet, we are committed to providing responsive, helpful, and reliable customer support. Whether you have questions about our shoes, order processing, shipping, returns, or anything else, our team is here to assist you.

How Fast We Reply

We aim to reply to email inquiries within 1–2 business days during regular business hours (Monday – Friday, 9:00 AM – 5:00 PM (GMT-5)).

Response times may be slightly longer during busy shopping seasons or for complex order inquiries that need extra review.

Help With Returns & Refunds

If you need help starting a return under our 30-day return policy, checking refund eligibility, or reporting a damaged or defective item, please contact our support team with your order number and the details of your request.

Chat Support

We offer real-time chat support directly on our website:

Customer Chat (Automated Assistance)

Available 24 hours a day, 7 days a week for general store navigation and standard questions.

Live Chat (Human Support)

Available Monday – Friday, 9:00 AM – 5:00 PM (GMT-5).

What to Include in Your Message

To help us handle your request without delay, please include:

Your full name
Your order number (if applicable)
The email address used for your order
A clear description of your question or concern

Important Security Notice: For your safety and privacy, never include sensitive payment details, such as full credit card numbers, CVV/CVC security codes, passwords, or bank account credentials, in your emails or chat messages.

Our Support Hours

Our customer service team follows standard U.S. business hours:

Business Days: Monday – Friday
Business Hours: 9:00 AM – 5:00 PM (GMT-5)
Weekend & Public Holiday Messages: Messages sent over weekends or public holidays will be answered on the next business day.

Our Support Team

Our customer care team is available to help with every part of your shopping experience. Whether you need guidance on shoe sizes, order tracking, shipping updates, or return requests, we aim to handle every inquiry promptly and efficiently.

Shipping & Delivery Help

For questions about shipment status, carrier tracking numbers (FedEx/DHL), transit times, or delivery updates, please contact us with your order tracking details.

Please note that our daily shipping cut-off time is 5:00 PM (GMT-5).

Email Us

For all inquiries, including product guidance, order help, shipping status, returns, and general feedback, you can email us directly at:

Support Email: support@solefeet.com

Help With an Existing Order

If you have already placed an order and need help, please provide your order number and the full name on the order. Our team can help with order verification, processing status, and post-purchase support.

Product & Sizing Questions

Have a question about a specific shoe, style, material, fit, or general product details? Feel free to contact us. We provide clear information based on the available product details to help you make an informed decision before you buy.

Ways to Reach Us

You can contact us by email or through the chat options on our website. To help us resolve your query as quickly as possible, please include your order number and a short description of your question or concern when contacting us about an existing purchase.

Messages Received After Hours

Requests received after our daily support window ends at 5:00 PM (GMT-5), or on non-business days including weekends and public holidays, will be answered on the next available business day.