FAQ

You can read our full Shipping Policy, Returns & Refund Policy, Payment Information Policy, Terms of Service, and Privacy Policy on our website. Each one explains the details behind the answers on this page.

SoleFeet currently ships within the United States only.

Standard Shipping costs $5 and takes about 5–9 business days including processing. Express Shipping costs $10 and takes about 2–5 business days including processing. These are estimates and are not guaranteed delivery dates.

Once your order ships, we provide a tracking number where available. You can use it to follow your shipment with the carrier.

You can request a return within 30 days of delivery. Please contact our support team before sending anything back, as we will give you the return instructions.

The shoes must have been bought directly from SoleFeet, be unworn outdoors and not excessively used, not be damaged or altered, and be returned with the original box and any included items. Eligibility is confirmed after we receive and inspect the return.

We do not offer direct exchanges. You can return the original eligible item and place a new order for the size or style you want.

Once your return is received, reviewed, and approved, we process the refund within up to 14 days. Your bank or card provider may need extra time to show the funds in your account.

We accept Visa, Mastercard, American Express, and Discover.

All transactions are processed in U.S. Dollars (USD). Your bank may apply its own currency conversion or foreign transaction fees.

Common reasons include incorrect card details, insufficient funds, bank security checks, or extra verification requirements. Please check your details at checkout or contact your bank or card issuer.

Yes. Payments are processed through our secure checkout. Never send your full card number, CVV, or password by email, chat, or social media.

We try to show our shoes as accurately as possible, but colors and appearance may look slightly different depending on your device or screen settings.

Please check the size details on each product page before ordering. If you are unsure, contact our support team before placing your order and we will be happy to help.

No. Stock can change quickly, and an item in your cart may become unavailable before you complete your order.

You can request cancellation within 24 hours of placing your order by contacting support. If the order has already been processed or shipped, cancellation may no longer be possible.

Contact support as soon as possible. We will try to correct it before your order is processed or shipped, but we cannot guarantee changes once processing has started.

Contact support right away with your order number and photos. Please keep the original packaging and do not send anything back until we give you instructions.

Email us at support@solefeet.com. Our business hours and live chat are available Monday – Friday, 9:00 AM – 5:00 PM (GMT-5). We usually reply within 1–2 business days.

Please include your order number, the email address used for the order, the product name and size, and a short description of your question or issue. For damaged or incorrect items, add clear photos.

Send us an email at support@solefeet.com and our team will be happy to help.