Privacy Policy

Privacy at Our Store

Your privacy is important to us. We aim to collect and use personal information only when it is reasonably necessary to operate our store, process orders, provide customer support, improve our website, and communicate with you about your purchases or our services.

Privacy protection points

• We collect information relevant to providing our products and services.
• We use personal information for legitimate business and customer-service purposes.
• We take reasonable measures to protect information from unauthorized access, misuse, or disclosure.
• We do not intentionally request unnecessary sensitive personal information through our store.
• We work to keep information accurate and use it only for appropriate purposes.
• We respect applicable privacy rights and requests.

Your Privacy Rights

Depending on applicable law, you may have certain rights regarding the personal information we hold about you. These rights may vary depending on where you live and the circumstances of your request.

These rights may include the ability to:

• Request access to personal information we may hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Request information about how your personal information is collected and used.
• Request restrictions on certain uses of your information where applicable.
• Object to certain processing activities where applicable.
• Withdraw consent where processing is based on consent.
• Request information about certain disclosures of your personal information.
• Exercise other privacy rights available under applicable law.

To make a privacy-related request, contact us at support@solefeet.com. We may need to verify your request before taking action to help protect your information and account.

Information You Provide to Us

When you interact with SoleFeet, you may voluntarily provide information that is necessary for us to provide products, process orders, communicate with you, or respond to your requests.

This information may include:

• Your name.
• Email address.
• Phone number.
• Billing information.
• Shipping address.
• Billing address.
• Order-related information.
• Information you provide when contacting customer support.
• Information you provide through customer communications.
• Other information you voluntarily submit through our website.

We use this information only for appropriate business, order-processing, customer-service, and operational purposes consistent with this Privacy Policy.

Information Connected to Your Orders

When you place an order with SoleFeet, certain information is required to process and fulfill your purchase and provide you with order-related services.

Order information may include:

• Customer name.
• Email address.
• Phone number, where provided.
• Shipping address.
• Billing address.
• Products purchased.
• Order details and order status.
• Payment-related information necessary to process the transaction.
• Information related to returns, refunds, or customer support.

We use order information to process and fulfill purchases, provide order updates, assist with customer requests, and maintain appropriate business records.

How We Use Your Information

We may use information collected through our store for purposes reasonably necessary to operate SoleFeet and provide our services.

These purposes may include:

• Processing and fulfilling orders.
• Providing customer support.
• Communicating about orders and purchases.
• Responding to questions, requests, and inquiries.
• Processing returns or refunds where applicable.
• Maintaining and improving our website.
• Improving our products, services, and customer experience.
• Protecting our store and customers from fraud, misuse, or unauthorized activity.
• Maintaining business and transaction records.
• Complying with applicable legal obligations.
• Sending communications where permitted by applicable law and your preferences.

We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy without appropriate notice or permission where required.

Payment-Related Information

When you make a purchase from SoleFeet, payment information is processed through the payment services available at checkout.

SoleFeet accepts Visa, Mastercard, American Express, and Discover.

Payment-related information may include information necessary to complete and verify a transaction. The exact payment information processed may depend on the payment method and payment service used at checkout.

Our checkout process is designed to allow payment information to be submitted through the appropriate payment-processing environment rather than through ordinary customer-support communications.

Information Collected Through Customer Support

We may collect information that you voluntarily provide when you contact SoleFeet through our available customer-support channels.

Customer support channels may include:

• Customer chat.
• Live chat.
• Email.
• Other communication methods made available through our store.

Support-related information may include:

• Your name.
• Email address.
• Order information.
• Contact information.
• Details of your question or request.
• Information you choose to provide in your communication.

We use support information to respond to inquiries, assist with orders, resolve issues, improve customer service, and maintain appropriate records of customer communications.

Technical Information From Your Visit

When you visit the SoleFeet website, certain technical information may be collected automatically as part of operating and securing the website.

Technical information may include:

• IP address.
• Browser type.
• Device information.
• Operating system.
• Pages visited.
• Website interactions.
• Date and time of visits.
• General information about how you access and use the website.

This information may help us maintain website functionality, improve performance, understand general website usage, and protect the store against security threats or unauthorized activity.

Cookies, Cart & Website Preferences

SoleFeet may use cookies and similar technologies to support essential website functions and provide a smoother shopping experience.

Cookies and similar technologies may be used for purposes such as:

• Keeping items in your shopping cart.
• Remembering website preferences.
• Supporting website functionality.
• Maintaining shopping-session information.
• Improving website performance.
• Understanding general website usage.
• Supporting security and fraud prevention.

Because SoleFeet operates on Shopify, certain cookies and similar technologies may be used to support essential ecommerce functions, including shopping-cart and checkout functionality.

You may be able to manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website features, including shopping-cart or checkout functionality.

Shopify, Apps & Other Services

SoleFeet operates its online store using Shopify. Shopify provides ecommerce infrastructure that supports functions such as storefront operation, shopping carts, checkout, and order processing.

Our store may also use services or technologies necessary to operate particular website, payment, customer-service, security, or ecommerce functions.

Third-party providers may process certain information on our behalf when necessary to provide their services. Their handling of information may be governed by their own privacy policies and terms.

We seek to use information shared with service providers only as reasonably necessary for the services they provide, store operations, legal compliance, security, or other legitimate business purposes.

How We Share Information

We may share personal information when reasonably necessary to operate our store, provide services, process transactions, protect our business and customers, or comply with applicable law.

Service-provider categories may include:

• Ecommerce and website service providers.
• Payment and transaction-processing providers.
• Shipping and order-fulfillment providers.
• Customer-support service providers.
• Technology and security service providers.
• Other providers necessary to operate our store and provide requested services.

We may also disclose information when required or permitted by law, such as in response to lawful requests, legal processes, regulatory requirements, or to protect the rights, safety, and security of SoleFeet, our customers, or others.

We do not share personal information indiscriminately. Information is shared based on the purpose for which it is needed and the requirements applicable to the relevant service or situation.

Order Tracking & Customer Reviews

We may use information connected to your order to provide order-related updates and customer support.

Order-related information may include:

• Order number.
• Order status.
• Shipping information.
• Delivery-related information.
• Products purchased.
• Customer contact information.
• Information necessary to assist with an order inquiry.

If you choose to submit a product review or other public content, information you voluntarily provide may be displayed as part of that review or content. Please avoid including private, sensitive, or unnecessary personal information in publicly visible reviews.

You should carefully consider what information you choose to make publicly available through reviews or other public areas of the website.

Marketing & Store Communications

SoleFeet may communicate with customers regarding their interactions with our store.

Communications may include:

• Order-related communications.
• Customer-support communications.
• Service-related updates.
• Store information.
• Promotional communications where permitted.

Promotional communications may include information about products, offers, sales, or other store updates.

If you receive promotional communications and applicable law provides you with an option to unsubscribe, you may follow the unsubscribe instructions included in the communication or contact us for assistance.

Transactional and service-related messages, such as order confirmations, shipping updates, or customer-service responses, may still be sent when necessary to complete or support your transaction.

Protecting Your Information

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Protection measures may include:

• Using appropriate security practices for our website and store operations.
• Limiting access to information where reasonably necessary.
• Using appropriate safeguards for customer and order information.
• Monitoring for potential unauthorized activity.
• Maintaining security practices appropriate to the nature of the information handled.

No method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect information, we cannot guarantee absolute security.

If you create or maintain account credentials, you are responsible for keeping your login information confidential and for taking reasonable steps to prevent unauthorized access.

If you believe your information or account may have been compromised, please contact us promptly at support@solefeet.com.

How Long Information Is Kept

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention may depend on factors such as:

• The purpose for which the information was collected.
• Whether an order or customer-service matter remains active.
• Business and transaction-record requirements.
• Legal or regulatory obligations.
• Dispute-resolution requirements.
• Security and fraud-prevention needs.
• Other legitimate business purposes.

When personal information is no longer reasonably necessary for these purposes, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

Children & Privacy

SoleFeet does not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in a manner that is not appropriate or permitted, please contact us at support@solefeet.com so that we can review the matter and take appropriate action where required.

External Websites & Social Platforms

Our website or communications may include links or references to external websites, services, or social platforms.

External platforms may include:

• Facebook.
• Instagram.
• TikTok.
• Other websites or platforms that may be referenced through our store.

External platforms operate independently from SoleFeet and may have their own privacy policies, terms, and data practices.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or platforms that are outside our control.

We recommend reviewing the privacy policies and terms of any external website or platform before providing personal information or using those services.

Changes to Our Privacy Practices

We may update this Privacy Policy from time to time to reflect changes to our store, services, privacy practices, or applicable requirements.

Changes may include:

• Updates to how information is collected or used.
• Changes to our services or store operations.
• Updates to privacy rights or applicable requirements.
• Changes to contact or support information.
• Clarifications or improvements to this Privacy Policy.

The Last Updated date at the top of this Privacy Policy indicates when the policy was most recently revised.

We encourage you to review the current version of this Privacy Policy periodically so that you remain informed about how we handle information.

Quick Summary

For privacy questions or requests, please contact support@solefeet.com.

Social Media

Follow our official social media pages for new arrivals, seasonal collections, and brand announcements:

Business Information

SoleFeet operates an online footwear store serving customers in the United States.

Other Links

For additional information about shopping with SoleFeet, please review our other store policies. They provide more detail on specific aspects of shopping with us and should be read together with this Privacy Policy.

• About Us
• Contact Us
• FAQ
• Returns & Refund
• Shipping Policy
• Payment Policy
• Terms of Service

Contact Information

If you have questions about this Privacy Policy or would like to submit a privacy-related request, you may contact SoleFeet using the information below.