Frequently Asked Questions (FAQs)

Last Updated: October 28, 2026

Welcome to the SoleFeet Help Center. Here you can find answers to common questions about our footwear, orders, payments, shipping, returns, and refunds. We hope this information helps you find the answers you need.

General Questions

1. What is SoleFeet?

SoleFeet is your dedicated online footwear destination, offering a curated selection of comfortable, stylish, and durable shoes designed for your everyday lifestyle.

2. Do I need an account to place an order?

No, SoleFeet operates as a guest-checkout store. You can easily browse our collection and complete your purchase without needing to create an account.

Orders & Shipping

3. Where does SoleFeet ship?

We exclusively ship orders to valid physical addresses within the contiguous United States (all 50 U.S. states). We do not ship internationally, to U.S. territories, P.O. Boxes, or military APO/FPO addresses.

4. How long does order processing take?

All orders are carefully prepared, packed, and dispatched within 1 to 2 business days (Monday through Friday, excluding official public holidays).

5. What is the daily order cut-off time?

Our daily order cut-off time is 5:00 PM (GMT-5). Orders placed before 5:00 PM (GMT-5) will begin processing on the same business day. Orders placed after this time or over the weekend will be processed on the next business day.

6. What shipping methods and rates do you offer?

Standard Domestic Shipping: 4–6 business days | FREE
Express Shipping: 1–4 business days | $10.00 flat rate

7. How can I track my order?

Once your order ships, we will email you a shipping confirmation containing your tracking number and a direct link to monitor your delivery. Please allow up to 48 hours for tracking details to update in the carrier's system.

Returns & Refunds

8. What is your return window?

You have 30 days from the date your package is delivered to request a return or exchange. Return requests made after 30 days cannot be accepted.

9. What condition must returned shoes be in?

To qualify for a return, shoes must be unworn, unwashed, and in their original condition with all tags attached and the original shoe box intact.

10. Who covers return shipping costs?

Damaged, Defective, or Incorrect Items: If you receive a damaged, defective, or wrong item, SoleFeet will cover all return shipping costs or provide a prepaid return label.
Change of Mind or Size/Color Exchanges: If you are returning an item due to personal preference, a change of mind, or an incorrect size/style selection, you are responsible for paying the return shipping fees.

11. How long do refunds take?

Once your return arrives at our facility and passes our quality inspection (within 3–5 business days), your refund will be processed back to your original payment method within 14 days.

Note: Your bank or card issuer may require additional time to post the funds to your statement.

Payments & Security

12. What payment methods do you accept?

We accept major credit and debit cards securely through our checkout, including:

Visa
Mastercard
American Express
Discover

13. Is my payment information secure?

Yes. All transactions are processed through secure payment gateways hosted by Shopify. We never ask for sensitive payment credentials (such as full card numbers or security codes) via email, chat, or social media.