Payment Policy

Prices & Currency

All SoleFeet prices are shown in U.S. Dollars (USD) unless stated otherwise at checkout.

If your card or payment account uses another currency, your bank or card issuer may convert the transaction into your local currency.

Any currency conversion fees, foreign transaction fees, or other charges added by your bank, card issuer, or payment provider are the customer's responsibility and are not controlled by SoleFeet.

Keeping Your Payment Safe

SoleFeet uses a secure checkout and processes payments through approved payment gateway and processing services.

Payment details should only be entered through our secure checkout.

Accepted Cards

SoleFeet currently accepts the following payment cards:

• Visa
• Mastercard
• American Express
• Discover

The payment options available to you are shown at checkout before you complete your purchase. Availability may vary depending on payment provider availability, technical requirements, or other operational factors.

Your Billing Details

When placing an order, you must provide accurate and complete billing and payment information. Depending on the payment method and checkout requirements, this may include:

• Full name
• Billing address
• Email address
• Phone number
• Required payment details

Please make sure your billing information is correct and up to date. Incorrect or incomplete details may cause payment failure, extra verification, or delays in processing your order.

If a Payment Doesn't Go Through

A payment may be unsuccessful for several reasons, including:

• Incorrect payment details
• Insufficient available funds
• Card restrictions
• Bank security checks
• Payment gateway problems
• Additional verification requirements
• Other payment-processing issues

If your payment fails, please check the details entered at checkout or contact your bank, card issuer, or payment provider for help.

Pending Authorizations

A failed or interrupted checkout may sometimes leave a temporary pending authorization on your bank or card account.

A pending authorization does not necessarily mean a completed charge has been made. Depending on the situation, your bank, card issuer, or payment provider may release or reverse it automatically under its own procedures.

How long it takes to disappear can vary by provider or financial institution.

Extra Payment Checks

Some transactions may need additional verification before the payment can be completed. This may be requested by the payment provider, card issuer, or a security system.

While verification is pending, the transaction may stay in a pending status and the order may not move forward until the check is completed.

You may be contacted through the payment or verification process if more information is needed.

What Happens After You Pay

SoleFeet begins order processing once the required payment has been successfully authorized or confirmed. You will receive an order confirmation after your order is placed successfully.

A payment authorization or confirmation does not mean your order has already shipped. Orders still go through our normal processing and fulfillment steps.

For processing and delivery times, please see our Shipping Policy.

Payment Confirmation

An order may proceed to processing after the required payment has been successfully authorized or confirmed.

Payment authorization means the payment has been approved for processing. It does not by itself guarantee that an order has been shipped or delivered.

Orders remain subject to SoleFeet's normal order processing and shipping procedures.

Cancelling After Payment

You may request cancellation within 24 hours of placing your order. Cancellation requests depend on the current status of the order.

If the order has already been processed or shipped, cancellation may no longer be possible.

If payment has already been taken and the cancellation is approved, the refund will be handled under our Returns & Refund Policy and will generally be issued to the original payment method where possible.

How Refunds Are Paid

Approved refunds are processed according to the terms of our Returns & Refund Policy.

Where possible, refunds are issued to the original payment method used for the purchase. SoleFeet does not normally issue refunds to an unrelated payment method.

The time for a refund to show in your account may depend on your payment provider, bank, or card issuer.

When Refunds Appear

SoleFeet processes approved refunds within the timeframe stated in our Returns & Refund Policy.

After we process a refund, your bank, card issuer, or payment provider may need extra time before the funds appear in your account. Actual posting times vary by financial institution or payment provider.

Policy Updates

SoleFeet may update this Payment Information Policy when payment methods, payment providers, checkout procedures, verification processes, or other payment practices change.

The Last Updated date may be revised whenever the policy is updated. Please refer to the current version on our website for the latest payment terms.

Changes to Payment Options

Payment methods and services available through SoleFeet may change from time to time. Availability may be affected by:

• Payment provider availability
• Customer location
• Technical requirements
• Payment method eligibility
• Security or verification requirements
• Other operational factors

The options shown at checkout are the payment methods available for that transaction. SoleFeet may add, remove, or change payment methods without prior notice where necessary.

Help With a Payment

If you have a question or problem with a payment, please contact SoleFeet customer support and provide:

• Order number
• Email address used for the order
• A short description of the payment issue

Payment Quick Reference

SoleFeet reserves the right to update its payment methods, payment services, verification procedures, and payment terms as necessary.

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Business Information

Other Links

• About Us
• Contact Us
• FAQ
• Returns & Refund
• Shipping Policy
• Privacy Policy
• Terms of Service

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