Shipping Policy

Shipping Coverage

SoleFeet currently ships orders within the United States only.

We do not offer international shipping at this time. Shipping destinations may change in the future, and any update will be shown in this policy or at checkout.

Shipping Methods

We currently offer the following options:

Standard Shipping

For regular delivery when you do not need your shoes urgently.

Express Shipping

For customers who prefer a faster estimated delivery time.

Available methods may depend on the order, the destination, carrier availability, and other circumstances.

Shipping Rates

The shipping charge is shown at checkout before you complete your purchase. Rates may be updated from time to time, and the charge shown at checkout applies to your order.

Business Days, Weekends & Holidays

Business days mean Monday through Friday, excluding public holidays.

Orders placed on a Saturday, Sunday, or public holiday begin processing on the next available business day. Weekends and holidays can also affect carrier schedules and extend the overall delivery time.

Processing Time

Orders are generally processed within 1–2 business days after we receive them.

Processing may include order verification, payment confirmation, checking stock for your shoe size, packing, and other steps needed to get your order ready to ship.

The estimated delivery period starts only after your order has been processed and shipped.

Order Cut-Off & Dispatch Timing

Orders placed before our daily cut-off time of 5:00 PM (GMT-5) may begin processing on the same business day.

Orders placed after the cut-off time are processed on the next business day. Orders placed on weekends or public holidays begin processing on the next available business day.

Once your order ships, we will send tracking information where available.

Estimated Delivery Timeframes

These are estimates only and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, holidays, weather, and other circumstances.

Order Tracking

Once your order ships, we will provide a tracking number where available. You can use it to follow your shipment with the carrier.

Tracking may take some time to become active after the carrier receives the package. If your tracking does not update for an unusually long time, please contact our support team with your order number and tracking number.

About This Shipping Policy

This policy applies to every order placed through SoleFeet. It covers order processing, shipping methods, delivery estimates, tracking, shipping charges, address requirements, delivery problems, damaged or incorrect shoes, and order cancellations.

Processing time and transit time are two separate things. Processing is the time we need to prepare your order before it ships. Transit is the time the package takes to travel from our facility to your address.

By placing an order with SoleFeet, you agree to the shipping terms below.

Delivery Address Accuracy

You are responsible for giving us accurate and complete delivery details. Please make sure your address includes:

• Full name
• Street address
• Apartment, suite, or unit number, if applicable
• City
• State
• ZIP code
• Any other information needed for successful delivery

SoleFeet is not responsible for delivery problems caused by incomplete or incorrect address information.

Updating Your Address After Ordering

If you need to correct your shipping details after placing an order, contact SoleFeet support as soon as possible.

We will make reasonable efforts to correct the address before your order is processed or shipped, but we cannot guarantee changes once processing has started. After shipment, address changes may not be possible and depend on the carrier's procedures.

Cancelling an Order

You may request cancellation within 24 hours of placing your order. To do so, contact SoleFeet support as soon as possible with your order number.

Requests made after 24 hours may not be accepted, especially if the order has already been processed or shipped. In that case, the order may be handled under our Returns & Refund Policy.

Any approved refund from a cancellation will follow our applicable refund terms.

Failed or Unsuccessful Deliveries

Delivery problems may include:

• Failed delivery attempts
• Recipient unavailable
• Incorrect or incomplete address
• No access to the delivery location
• Carrier-related delivery problems
• Other circumstances that prevent delivery

If this happens, please contact SoleFeet support as soon as possible with your order number and, if available, your tracking number.

Delayed Packages

Sometimes tracking stays unchanged for a while or carrier scans are delayed. If your package seems late, please first check the latest tracking information from the carrier.

If the delay is unusual or extended, contact SoleFeet support and share:

• Order number
• Tracking number
• Shipping address
• A description of the issue

We will review the details and help you as appropriate.

Lost or Missing Packages

If you believe your package is lost or has not arrived within the expected time, contact us as soon as possible and provide:

• Order number
• Tracking number
• Shipping address
• Any relevant details from the carrier's tracking system

Where appropriate, SoleFeet may work with the carrier, including FedEx or DHL, to investigate the shipment. Please cooperate with the investigation and provide any information reasonably requested. The outcome may depend on the carrier's findings and the circumstances of the shipment.

Shoes Damaged on Arrival

If your package or shoes arrive damaged, contact SoleFeet support as soon as possible and provide:

• Order number
• Description of the damage
• Clear photos of the damaged shoes
• Photos of the outer package and packing materials, if applicable

Please keep the original packaging and the damaged item until we advise otherwise, as the carrier or SoleFeet may need more information to review the claim.

Wrong Item Received

If you receive a different shoe, style, or size than what you ordered, contact SoleFeet support as soon as possible and provide:

• Order number
• Details of the item you ordered
• Details of the item you received
• Photos of the received item, if requested

After reviewing the issue, we will let you know the applicable resolution. For returns, refunds, replacements, and exchange conditions, please see our Returns & Refund Policy.

Unforeseen Delays

Delivery may be delayed by circumstances outside our reasonable control, including:

• Severe weather
• Carrier delays
• Public holidays
• High order volumes
• Transportation or logistical problems
• Regional disruptions
• Natural events
• Other unforeseen circumstances

When this happens, estimated delivery dates may change. SoleFeet does not guarantee delivery by a specific date unless expressly stated.

Shipping and Returns Are Separate

Shipping and returns are separate processes. For return eligibility, return steps, refunds, replacements, and return conditions, please read our Returns & Refund Policy.

Return shipping charges are handled according to the terms in that policy.

Delivery Estimate Disclaimer

All processing and delivery timeframes given by SoleFeet are estimates only. They are not guaranteed and may be affected by carrier delays, weather, holidays, high shipping volumes, transportation issues, regional disruptions, or other circumstances beyond our reasonable control.

Please use your tracking information for the latest shipment status.

Changes to Our Shipping Services

SoleFeet may update its shipping services from time to time. Changes may include:

• Shipping destinations
• Available shipping methods
• Shipping charges
• Shipping carriers
• Order processing times
• Estimated delivery periods

Any updates will be reflected in this policy and/or at checkout.

Quick Reference Guide

Social Media

Follow our official social media pages for new arrivals, seasonal collections, and brand announcements:

Business Information

Other Links

• About Us
• Contact Us
• FAQ
• Returns & Refund
• Payment Policy
• Privacy Policy
• Terms of Service

Contact Information

If you have questions about shipping, please reach out to us: