Returns & Refund

Cancelling an Order

You may request cancellation within 24 hours of placing your order.

To request cancellation, contact SoleFeet support as soon as possible and provide your order number.

Once an order has been processed or shipped, cancellation may no longer be possible. If cancellation is not available, the order may be subject to the return procedures and requirements in this policy.

Any approved cancellation refund will be processed according to the applicable refund terms.

Return Time Limit

SoleFeet offers a 30-day return window.

You must submit a return request within 30 days of the date your order was delivered. Requests made after the 30-day period may not be accepted.

To start a return, please contact our support team before sending any product back.

Contact Us Before Sending Anything Back

Please contact SoleFeet customer support before returning any product. When requesting a return, please provide:

• Order number
• Email address used to place the order
• Product name and shoe size
• Reason for the return
• Any additional information or photos requested by our support team

Do not send a product to our business address or any other location without first receiving return instructions from SoleFeet. Unauthorized returns may be delayed or may not be accepted.

Return Eligibility

A product may qualify for return when all of the following apply:

• The product was purchased directly from SoleFeet.
• The return request is submitted within 30 days of delivery.
• The shoes are returned in an appropriate condition, unworn or only tried on indoors.
• The shoes have not been worn outdoors or excessively used.
• The shoes have not been intentionally damaged or altered.
• The original shoe box and any included items (such as extra laces or dust bags) are returned where applicable.
• The customer follows the return instructions provided by SoleFeet.

Return eligibility is confirmed after the returned product has been received and inspected.

Items We May Not Accept

A return may not be eligible if:

• The return request is submitted after the 30-day return period.
• The shoes have been worn outdoors or excessively used.
• The shoes have been intentionally altered or damaged.
• Required items or accessories are missing.
• The product is returned in a condition that does not meet our return requirements.
• The customer did not follow the return instructions provided by SoleFeet.
• The product was not purchased directly from SoleFeet.

Additional restrictions may apply depending on the specific product and the circumstances of the return.

Who Pays for Return Shipping

Customer-Related Returns

If you are returning a product because of personal preference, change of mind, ordering the wrong size or style, or any other reason not caused by a SoleFeet error or product defect, you are responsible for the return shipping costs.

Store Error, Damaged, or Incorrect Product

If SoleFeet sent the wrong product, the product arrived damaged, or the return is caused by an error on our part, SoleFeet is responsible for the applicable return shipping costs.

Return shipping arrangements in these situations will be handled according to the circumstances of the case and the instructions from our support team.

How We Inspect Returns

Once an authorized return is received, SoleFeet may inspect the shoes to check that they meet the requirements of this policy. The review may include:

• Condition of the shoes
• Signs of outdoor wear or excessive use
• Damage or alteration
• Original box and included items
• Order information
• Return authorization and procedure compliance

After the review, SoleFeet will decide whether the return is approved or rejected. A return that does not meet the requirements may be rejected.

After Your Return Is Approved

If your return is approved after inspection, SoleFeet will begin processing the applicable refund.

Refunds are generally issued to the original payment method, where possible.

The refund amount may depend on the terms of the return and any circumstances communicated to you before the return is completed.

Refund Processing Time

Once an eligible return has been received, reviewed, and approved, SoleFeet will process the refund within up to 14 days.

After we process the refund, your payment provider or financial institution may need extra time to make the funds available to you. Actual posting times vary by payment method and provider.

Where Your Refund Goes

Approved refunds are generally issued through the payment gateway or to the original payment method used for the purchase.

SoleFeet does not normally issue refunds through an unrelated payment method.

If the original payment method is unavailable or cannot receive the refund, additional information or instructions may be needed before the refund can be completed.

Exchanges

SoleFeet does not currently offer direct product exchanges.

If you want a different size, color, or style, you may need to return the original eligible product under this policy. After the return is approved and the refund is processed, you can place a new order for the product you want.

The new order will be subject to the prices, availability, and shipping charges at the time of purchase.

Shoes Damaged on Arrival

If your product arrives damaged, please contact SoleFeet support as soon as possible and provide:

• Order number
• Product name and size
• Description of the damage
• Clear photos of the damaged shoes
• Photos of the packaging, if requested

Please keep the original packaging and the damaged product until our support team gives you further instructions. SoleFeet may need photos or other information to evaluate the damage and decide on the appropriate resolution.

Wrong Item Received

If you receive a product that is different from what you ordered (including the wrong style, color, or size), please contact SoleFeet support before sending it back and provide:

• Order number
• Product ordered
• Product received
• Photos of the received product, if requested

Our support team will review the information and give you instructions for the return and the appropriate resolution. Please do not return an incorrect product without contacting us first.

Restocking Fee

SoleFeet does not charge a restocking fee.

Restocking Fee

$0

Where the customer is responsible for return shipping, those costs are separate from any restocking fee and may still apply.

Where to Get Help With a Return

Our support team can help with:

• Return eligibility
• Return instructions
• Return shipping questions
• Refund status
• Damaged products
• Incorrect products
• Order cancellation questions

Please contact us before sending a return so we can give you the right instructions.

Refund Not Showing Yet

If you have received confirmation that your refund has been processed but the money has not yet appeared in your account, your payment provider or bank may still be processing the transaction.

Please allow the usual processing time of your payment provider before contacting us. If you believe the delay is unusual, contact SoleFeet support and provide:

• Order number
• Return information
• Refund confirmation, if available
• Original payment method
• Any relevant information from your payment provider

Our support team will review the details and help you.

Changes to This Policy

SoleFeet may update this Returns & Refund Policy from time to time to reflect changes in our products, return procedures, business operations, or applicable requirements.

When the policy is updated, the revised version will be posted on our website with a new Last Updated date. Please refer to the current version for the terms that apply to your return.

Returns & Refunds at a Glance

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